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Ophelia Esthetics

Refund & Cancellation Policy 

At Ophelia Esthetics, my goal is to ensure that every client receives the highest level of service and satisfaction. Due to the nature of my business and the advance booking of services, I have established the following refund and cancellation policy:

Main Attraction Services 

Non-Refundable Down Payment

A non-refundable down payment is required to secure your appointment. This down payment guarantees your time and services for the selected date. Please note that down payments are non-refundable under any circumstances.

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Cancellations

  • Cancellations made more than six (6) months before the scheduled service date are eligible for a 50% refund of the down payment.

  • Cancellations made less than six (6) months prior to the scheduled service date will not be eligible for a refund.

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Rescheduling

You may reschedule your appointment up to three (3) months before the original service date without penalty, depending on availability. Any rescheduling requests made less than three (3) months prior may incur additional fees.

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Force Majeure

In the event of circumstances beyond either party’s control (natural disasters, illness, emergencies), appointments may be rescheduled without penalty. Refunds will be considered on a case-by-case basis.

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Refund Processing

Refunds, when applicable, will be processed within 14 business days of the cancellation request.

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Facial Services 

Non-Refundable Cancellations Within 24 Hours

  • Cancellations made within 24 hours of the scheduled appointment time are non-refundable. The down payment will be forfeited, and no refund will be issued.

  • Last-minute cancellations impact other clients and make it difficult to rebook the appointment slot. Please respect the 24-hour notice period to allow me to accommodate other clients.
     

Refund Policy for Cancellations Made Before 24 Hours

  • If you cancel more than 24 hours before your scheduled appointment, you are eligible for a full refund of your down payment.

  • Refunds will be processed within 7 business days of the cancellation request.
     

Rescheduling Appointments

  • You may reschedule your appointment if you contact me more than 24 hours before the original appointment time.

  • Rescheduling is subject to availability. I will do my best to accommodate your preferred date and time.

  • If no suitable date is available, you can choose to receive a full refund of your down payment.
     

Late Arrivals
If you arrive late for your appointment, your service may be shortened to ensure I stay on schedule. The full service fee will still apply, and no refunds will be given for the reduced time.
 
How to Cancel or Reschedule:
To cancel or reschedule your appointment, please contact me directly via phone or email at least 24 hours prior to your appointment.



By securing your appointment with a down payment, you agree to the terms of this refund and cancellation policy.

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